Due to the Coronavirus situation, there are changes to a number of our services.
We will update this page with changes to services as they arise, and will continue to share information that may be of use to you, on our social media and digital channels.
- Check your bin collection dates
We have made changes to bin collections - check your collection dates here
- Contacting the council
All our offices are currently closed to the public - find out how to contact us here
- Bins, roads and recycling
Find out about changes to your bin collections, recycling centres, road repairs and public toilets
- Births, deaths, marriages and funerals
Find out about changes to registrations of births and deaths, funeral arrangements, and booking of weddings and civil partnerships
- Travel and transport
Find out about changes to bus, ferry and air transport in the area
Find out about changes to applications for alchohol and other licenses
- Planning and Building Standards
Find out about changes to how we are processing applications and dealing with inspections for planning and building standards
- Housing support
Find out about changes to accessing housing support services
- Outdoor access
Guidance for the public and land managers during the Coronavirus pandemic
- Private water supplies
Guidance on grants and sampling for people with private water supplies
- Service disruptions
Check here for any disruptions to our services
- Library and leisure services
Find out about changes to library and leisure services
Due to the Coronavirus pandemic, the Scottish Government has introduced some changes to the licensing process which mainly relate to the extension of timescales. Updated information is available below. If you have any queries, please do not hesitate to contact the licensing section either by e-mail at email@example.com or by phone on 01546 604128.
As well as changes to the processes for alcohol licensing, this will also affect those who currently hold licences as detailed below or those making applications in relation to:
- Boat hire
- Booking office
- Metal dealer
- Knife dealer
- Late hours catering
- Market operator
- Private hire operator
- Private hire driver
- Taxi operator
- Taxi driver
- Public entertainment
- Second hand goods dealers
- Street trader
- Tattooing and skin piercing
- Window cleaner
These are known as Civic Government licenses.
Burials and cremations
Advice to the public is that immediate family only should attend funerals, keeping social distancing rules in place at all times.
There are changes to how you can currently access Housing Support Services, due to the offices of HELP (housing support for 16 - 24 year olds in Bute and Cowal) and Carr Gomm (housing support for all ages across Argyll and Bute, and over 25s in Bute and Cowal) being currently closed
You can still access these services by phoning their dedicated support lines - find our full details in our Housing Support section
Council offices remain closed to members of the public, following government advice on the actions we must all take to stay safe from coronavirus. We would ask anyone therefore wishing to submit documents/applications that this is done either via the Scottish Government Portal or electronically to the appropriate area office detailed below:
- Bute and Cowal Area Office – firstname.lastname@example.org
- Helensburgh and Lomond Area Office – email@example.com
- Mid Argyll, Kintyre and the Islands Area Office – firstname.lastname@example.org
- Oban Lorn and the Isles Area Office – email@example.com
Building Standards and Planning Development Management officers are currently preparing for a phased resumption of site visit activity. This involves the introduction of new safe systems of work that are intended to protect the safety of officers, customers and other members of the public they come into contact with as they undertake their duties across Argyll and Bute. The phased resumption of site visit activity will continue to be reviewed against the Scottish Government’s Covid-19 Route Map.
You can find out more details of the phased resumption of site visits, and how to get in touch with Planning and Building Standards, submit comments on applications, submit casework for applications and get pre-application advice, here on our website:
Private Water Supplies (PWS) - Grants
We are currently still accepting PWS grant applications, where a suitable risk assessment already exists this will be provided to applicants with details for next steps, where a new risk assessment is required you will be advised and we will contact you as soon as restrictions enable, to make further arrangements. If you are submitting a payment request we will contact you when we are able to start visits again.
Private Water Supplies (PWS) – Risk Assessments and Sampling
Currently all sampling and risk assessment visits are suspended unless we assess there is an immediate public health need for them to go ahead. Should you contact us to arrange a visit you will be provided with guidance on alternatives or any interim action that can be taken dependant on your needs.
Private Water Supplies (PWS) – General Advice and Assistance
We continue to be able to offer advice and assistance remotely. Should you wish to contact us. Call 01546 605519, or email firstname.lastname@example.org
Guidance for the public and land managers during the Coronavirus pandemic is available on the Scottish Outdoor Access Code website