Find out more about Participation Requests

The Community Empowerment (Scotland) Act 2015 introduces a new way that communities can get involved in how the council and other public sector services are planned and delivered; this is called a Participation Request. Participation Requests came into force on 1st April 2017.

Participation Requests are focused on extending and improving community participation in improving outcomes for communities.  This enables communities to request to participate in decisions and processes which are aimed at improvement.  This doesn’t replace anything that was already in place but will add to the ways in which communities can work with us.

If you would like help to understand Participation Requests, to write one or to find out if we’re the correct Public Authority to submit your request to, you can contact our Community Development Officers at

Other useful information on Participation Requests and the Community Empowerment (Scotland) Act can be found on the websites of the Scottish Community Development Centre and the Scottish Government.

You can also find out what public consultations are currently happening across the Council area by visiting our consultations diary

We have prepared a helpful list of Frequently Asked Questions which we hope will help you understand the process for submitting and being involved in a Participation Request.

You can view all current participation requests here >

Participation requests - Annual Report 2019/20

Participation requests - Annual Report 2018/19

Participation requests - Annual Report 2017/18

What is a Participation Request?

Participation requests are a process to allow community groups to talk to public authorities about local issues and local services.

Where a community believes it could help to make an improvement, it will be able to request that the public body takes part in a process to improve that outcome.

Communities might use the Act to discuss with service providers how they could better meet the needs of people who use that service, to offer volunteers to support a service or even propose to take over the delivery of the service themselves.

The Scottish Government has produced guidance on Participation requests

So if I want to influence what Argyll and Bute Council does, is this how I should contact you?

Participation Requests don’t replace any existing ways that communities can tell us what you think and we would always encourage our communities to speak to us about anything they would like to see done differently because we might be able to resolve things quickly and easily.  For example, if you have suggestions for improvements to your local school, the Parent Council would still be the most appropriate people for you to contact since we already work with them to improve outcomes. 

The Participation Request process is available for communities who are looking to engage in more formal dialogue with the council and other public sector organisations.  

Who can submit a participation request?

To make a Participation Request the community organisation needs to be a “community participation body” as defined in the Act.  It can either be a community controlled body, a community council, a community body without a written constitution or a body designated by the Scottish Ministers.

Requirements for a community controlled body

A community controlled body does not have to be incorporated, but must have a written constitution which must include the following:

  • A definition of the community to which the body relates.
  • Provision that membership of the body is open to any member of that community.
  • Provision that the majority of the members of the body is to consist of members of that community.
  • Provision that the members of the body who consist of members of that community have control of the body.
  • A statement of the body’s aims and purposes, including the promotion of a benefit for that community.
  • Provision that any surplus funds or assets of the body are to be applied for the benefit of that community.

Requirements for a community council

When making a request the community council should engage with local people in the area that could be impacted by the outcome improvement process, and think about how the proposals may affect them.

Requirements for a community controlled body without a written constitution

A community participation body could also be a more loosely associated group of people.   A group must have similar features to a community controlled body but has no written constitution.  It will be for the council to determine whether the group meets the requirement under the Act.


The Scottish Ministers can designate a body to be a community participation body.  They will do this by making an order.  Ministers can either designate an individual body, or could designate a class of bodies.

Support for communities to determine what sort of organisation they want to be is available from the council’s Community Planning and Community Development Team.

I’m part of a community group but we don’t all live in the same place.  Would we be eligible to submit a request?

A community can cover

  • a geographical area (eg a housing estate, village, town, island etc)
  • a group of people who have something in common (eg values, religion or identity)
  • a group of people who come together around a common interest (eg fishing)

Who can I submit a participation request to?

You can submit a participation request to Argyll and Bute council here:

Send us your Participation Request

Participation Requests can also be submitted to:

A Participation Request may request that more than one public service organisation works in partnership on your community’s improvement outcome.

Can I use a participation request to tell the Council about something I don’t like?

Your community can submit a request to be involved in changing or improving something in the community.  The request is about improvement – it might be motivated by something your group doesn’t like, but it is not a complaints process.  Your community’s request should be about what improvement you would like to see, and how you can get involved to help that happen.

When should I expect to hear about my request once I’ve submitted it?

Your request will be checked to ensure that it is valid (see guidance on what constitutes a valid request). Once we have received a valid Participation Request your community should receive a decision on whether your request has been granted within 30 working days – if we need any further information from your community in order to make that decision we will contact you.

If the request involves another public body as well as Argyll and Bute Council then your community will receive a response within 45 days – this is to give us time to contact the other public body and establish whether they agree to participate in the process.

If your community’s request has been accepted then the Outcome Improvement Process will normally start within 90 calendar days of you receiving your decision.

What is the Outcome Improvement Process?

In your community’s request, you will tell us what the outcome is that you would like to see improved.  If your Participation Request is accepted, then within 90 calendar days we will have started the process of working with your community to look at how that outcome can be improved.

When we tell your community that your request has been granted we will

  • describe the operation of the outcome improvement process
  • specify what stage it has already reached
  • set out how the community will participate in the process
  • identify others that are part of the process and how they will participate

What happens if my request is refused?

If your request is refused we will explain the reasons why.  There is no right of appeal.  However we will submit a report to the Scottish Government annually which will outline all requests received, the decision made, the results of any outcome improvement process, and the reasons any requests were refused.


Participation requests received

Submitted by: Oban Community Council

Date Validated: 02/09/2019

Summary: An increase in the use of council car parks and on-street bays.  A decrease in inconsiderate parking around the town and a better flow of traffic as a result.

Decision: Accepted - 10th October 2019

Outcome: Council are working with Oban Community Council who have undertaken an initial community engagement exercise as part of the Outcome Improvement Process.

Submitted by: South Islay Development Trust (SIDT)
Date validated: 26/03/19
Summary: To be more involved in the discussions about the improvements of the bus service on Charlotte Street and Pier Road
Public authority(s)involved: Argyll and Bute Council

Decision: Partially accepted on 25/04/2019

Outcome Improvement Process: Discussions with SIDT to be initiated on how best to progress their request.

Submitted by: Inspiralba
Date validated: 23/07/18
To make improvements to Jocks boat playpark, due to damage to boat and need for improved access.
Public authority(s)involved:

  • Argyll and Bute Council

Decision: Accepted on 29 October 2018

Outcome Improvement Process: Works undertaken at the play park and minute of agreement in place between Inspiralba Ltd and the Council in regard to arrangements for maintenance of the playpark thereafter.

Submitted by: Mull Community Council
Date validated: 23/10/17
To establish more coherent and co-ordinated traffic (including pedestrian traffic) management
Public authority(s)involved:

  • Argyll and Bute Council

Decision: Accepted on 8 November 2017

Outcome Improvement Process: The Council set up a short term working group who agreed the outcomes/actions in the attached document

Outcomes achieved as a result of the improvement process:  An Outcome Improvement Plan including proposals, actions, timescales and priorities has been agreed and will be taken forward.  The council will continue to work with the community council on implementing improvements and reviewing the plan.

Submitted by: Helensburgh Community Council
Date validated: 17/10/17
A consensual community view that the completion of the multi-million pound Helensburgh Waterfront Development Project will have met and exceeded the aspirations of the Helensburgh community.
Public authority(s)involved:

  • Argyll and Bute Council

Decision: Accepted 27/11/2017
Outcome Improvement Process:
The project has a Stakeholder Engagement process.
Outcomes achieved as a result of the improvement process:
The council has engaged Helensburgh Community Council, other community councils and local stakeholder/interest groups in a series of Focus Groups to inform the project and will continue to engage with them through the various stages outlines in the Stakeholder Engagement process.