Issue - meetings
Existing SLAs and monitoring arrangements
Meeting: 03/08/2011 - Mid Argyll, Kintyre & the Islands Area Committee (Item 7)
7 Existing SLAs and monitoring arrangements - (Agenda Item 5 (b) 
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A report by Moira Logan, Performance Improvement Manager.
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Minutes:
The Committee considered a report detailing the procedure for departments in developing Service Level agreements (SLAs) with External Agencies.
Alan Brough detailed the new procedure for written agreements with third party organisations.
Councillor Hay raised concerns in regards existing SLAs and the difficulties she was experiencing in having these signed.
Alan proffered help and advice in getting the new procedure in place.
Decision:
The Committee agreed to note the report.
(Ref: A report by Moira Logan, Performance Improvement manager dated 3 August 2011, submitted).
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