Please note: the passport interview service is currently suspended due to Coronavirus restrictions - please contact the Passport Service direct to arrange a Skype interview
Free identity interview service
When you apply for an adult passport for the first time, you may have to have a face-to-face interview as part of your application.
You can use the free Passport Interview Service at a number of our Customer Service Points for this, to save a journey to the Passport Office in Glasgow. The service is available at:
There is no cost for this service - it is included in your passport fee.
To make an appointment, please use the contact details provided by HM Passport Service
The Passport Video interview Service won the 2018 Council Excellence Award for Achieving Better Outcomes In Partnership