Planning and Regulatory Services Customer Service Charter

There are changes to this service please check our Coronavirus pages for the latest situation. 

  • We are moving to 2-weekly bin collections from Monday 6th April where your general waste and recycling will be collected at the same time - find out more details here
  • All civic amenity sites (recycling centres) are currently closed
  • All public toilets are currently closed
  • There are changes to the processing of planning and building standards applications

Planning and Regulatory Services' Customer Service Charter is part of our annual improvement plan aimed at further improving customer service standards.

The Charter tells customers the standards of response they can expect from Planning and regulatory services officers depending on how they contact the service and the nature of the service request.

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