You Said - We Did

Each month we will be collecting all the responses to our customer feedback survey, comments sent in by email, our 'comment on this page' feature and our feedback form and posting some of the changes that we have made to the site to improve your experience on the site and make it a more helpful  and useful resource.

We have removed any information that would make the author of the comment identifiable and in some cases gather comments on the same subject together.

If you have any suggestions on how we can make the site more useful and easier to use, we would love to hear from you.

You told us:

 

"How about a "well done" page? It seems easy enough to moan about something, but every now and again, you should have a compliment..."
we have made it easier to let us know when you feel you have received excellent service.  you can now find our compliments form, through our A-Z, our contact us page and our site search.

you would like information about public toilets
we will be adding information on opening times, locations and facilities very soon.

Many customers are using the site search to try and find planning information using postcodes, properties and planning reference numbers.
unfortunately,  our planning system and our website are 2 separate applications and so planning applications are not directly searchable on our website at present.  in ordee to help cutoemrs find th einformation they need, we are detecting anything search terms that lok like they might be postcodes, addresses, or reference numbers and providing a link to the planning system as the first result .