Our normal opening hours are Monday to Friday, from 9 am to 5 pm (except for public holidays).
When our services are closed, these are the contact numbers to use in an emergency:
| Service | Emergency Numbers | Further information |
|---|---|---|
| Social work services | 01631 566491 | Social care and health information |
| Homelessness | 0345 056 5457 | Further information on homelessness |
| Housing repairs | 0800 028 2755 | Repairs to housing association homes |
| Local and minor roads or lighting defects | 0800 373 635 | Report a fault on the road |
| Trunk road defects | 0800 028 1414 | Report a fault on the Bear Scotland website |
| Dangerous buildings or other public health emergency | Police Scotland - 101 | Further information on dangerous buildings |
In the case of an electricity emergency or a power cut:
If your electricity supplier is Scottish and Southern Energy, you can call them on 0800 300 999. They provide advice on their website on what do if your power goes off.
If your supplier is Scottish Power, contact SP Energy Networks on 0800 092 9290 or visit their website for help and advice
If you have a problem with your water supply or the water in your area, you should contact Scottish Water on 0845 601 8855, or see the Scottish Water website for more information.
101 is the new number to contact Police Scotland that replaces other existing non-emergency numbers. This is for the public to call when they want to get through to the police when it's less urgent than 999. It should be used to report less urgent crime, to contact the police with a general enquiry, or to speak to a local officer. For example:
- If a car has been stolen
- property has been damaged
- to report suspected drug use or dealing
- reporting minor traffic collisions
- to give information about a crime in your area
- or simply to speak to a local police officer
In an emergency the advice is always to phone 999 - e.g. when an immediate response is needed because a crime is happening, someone suspected of a crime is nearby, or someone is injured, being threatened or in danger.